Front Office Specialist I- TCP Westwood at Texas Children's Hospital

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Customer Service, Medical Billing, Referral Coordination, Electronic Health Records, Multi-line Telephone Systems, Data Entry, Patient Check-in/Check-out, Insurance Verification, Professional Communication, Filing, Typing

Industry

Hospitals and Health Care

Description

We are searching for a Front Office Specialist I at TCP Westwood - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims. Think you’ve got what it takes? * Ok with rotating both shifts (645am - 515pm and 830am - 7pm; along with 2 Saturdays per month) * Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier Qualifications: * HS diploma or GED * 1-year related experience in an office like setting Demonstrates SMILES and AIDET philosophies to patients, families and coworkers * Acknowledges the customer * Identifies self * Gives customer a time expectation * Keeps customers informed by explaining all tasks, processes and procedures * Thanks, the customer * Adheres to Standards of Behavior * Tasks are measured by observation of evaluator Responsibilities: * Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles. * Assists patients with check in/check out. * Schedule appointments * Verifies accurate patient demographic information with each visit * Enters data into electronic health record and electronic billing system * Answers telephone within three (3) rings and directs calls per practice protocol. * Enters hospital charges into electronic billing system with 100% accuracy and within timelines established * Balances payments received daily. * Documents eligibility in the electronic health record per practice protocol. * Identifies and documents network providers for appropriate referral. * Notifies provider when no provider in network is available. * Completes paperwork and documentation for authorized referrals within two (2) business days. * Enters referrals into electronic health record within two (2) business days of receiving request from provider. * Assists patients, per practice protocol, in setting appointments for referred services. * Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization. Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

Coordinate patient scheduling, greet visitors, and manage incoming calls while handling the referral process. Ensure accurate entry of billing information and claims into the electronic health record system.