Front Office Specialist (Medical Office) at North Florida Surgeons, P.A.

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

17.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EMR System, Customer Service, Patient Registration, Insurance Verification, Scheduling, Payment Collection, Conflict Resolution, Typing, Verbal Communication, Written Communication, Multitasking, Organization

Industry

Hospitals and Health Care

Description

As a Front Office Specialist, you will be the first point of contact for our patients, helping create a welcoming and positive experience from the moment they walk through the door. This role combines front desk responsibilities, patient support, and service excellence. The ideal candidate has strong communication skills, enjoys helping others, and is comfortable explaining healthcare information to patients in a clear and approachable way. Essential Functions: (This list may or may not include all of the duties assigned) * Develop and maintain proficiency in the use of the EMR System. * Greet patients and guests warmly while providing exceptional customer service * Answer patient questions and provide information regarding procedures and wait times * Manage patient registration and direct guests appropriately * Promote and educate patients about available services * Maintain a clean and welcoming waiting area and support front desk operations * Answering incoming phone calls, scheduling appointments, collecting payments, and computer input * Obtains authorizations, referrals, and verifies insurance eligibility * Addressing patient conflicts and resolving them accordingly * 50 wpm typing skill preferred * Excellent verbal and written communication skills * Ability to clearly explain information to patients * Strong organizational and multitasking abilities * Must pass a Drug screen and Background screening This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. If you’re looking for a full-time opportunity where you can make a meaningful impact on patient experiences, we would love to meet you Location: Jacksonville, FL 32256 Company: Jacksonville Hearing & Balance Institute Pay: From $17.00 per hour Required Hours: 7:45 am-5:00 pm, M-F

Responsibilities

The Front Office Specialist serves as the first point of contact for patients, managing registration, scheduling, and front desk operations. They are responsible for providing exceptional customer service and educating patients about available healthcare services.