Front Office Specialist at Retina Specialty Institute

Pensacola, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

20.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Communication, Patient Experience, Insurance Verification, Scheduling, Electronic Medical Records, HIPAA Compliance, Problem Solving, Organization, Customer Service, Financial Collection, Emotional Intelligence, Attention To Detail

Industry

Hospitals and Health Care

Description

Front Office Specialist (Patient Experience) Employment Status: Full-Time | Hourly (Non-Exempt) Schedule: Approximately 40 hours per week Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance The Opportunity We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting. This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience. What Success Looks Like in This Role * Creates a positive first impression for every patient, every visit * Balances efficiency with empathy, even during busy clinic days * Anticipates needs, communicates clearly, and follows through * Treats patient information with care, accuracy, and discretion * Shows up reliably, professionally, and ready to support the team Core Responsibilities * Serve as the primary point of contact for patients and visitors * Manage patient arrival and departure processes with accuracy and compassion * Schedule appointments, testing, and follow-up visits per clinical direction * Gather, verify, and maintain patient demographic and insurance information * Confirm insurance eligibility and secure authorizations as needed * Collect patient financial responsibility, including co-pays and balances * Upload and organize documentation within the electronic medical record * Prepare patient charts in advance to support clinic readiness * Maintain clean, orderly, and welcoming patient areas * Support patients who may be anxious or unwell with patience and care * Travel regularly to clinic locations within an approximate one-hour drive radius We Are Looking for Someone Who * Is naturally personable, composed, and respectful * Takes ownership of their role and holds themselves accountable * Communicates clearly and professionally with patients and coworkers * Maintains a polished appearance and calm demeanor * Adapts well to change and stays focused under pressure * Wants to grow personally and professionally within a team environment Minimum Requirements * Associate degree or higher required * At least one year of customer service or patient-facing experience * Ability to travel consistently to nearby clinic locations * Successful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/ [https://ahca.myflorida.com/] Preferred Qualifications: * Experience in a medical, dental, or healthcare setting * Associate degree or higher * Bilingual skills Skills That Matter Most * Strong interpersonal and communication skills * High attention to detail and organization * Sound judgment and problem-solving ability * Comfort working independently and as part of a team * Commitment to patient privacy and HIPAA compliance Compensation & Benefits Overview * Medical, dental, and vision insurance options * Life insurance, disability coverage, and voluntary benefits * 401(k) plan with employer contribution * Paid time off and paid holidays * Advancement opportunities and ongoing professional development * Supportive, people-centered workplace culture Physical & Work Environment This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law. Equal Employment Opportunity We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status. Note: This description outlines the general scope of the position and may be adjusted as operational needs evolve. Clinic hours are 7:00 AM–6:00 PM, Monday through Friday. Availability during these hours is required, though you may not be scheduled for the full time range.

Responsibilities

Serve as the primary point of contact for patients, managing arrivals, departures, and appointment scheduling. Handle insurance verification, financial collections, and the organization of electronic medical records to ensure clinic readiness.