Front Office Specialist at TriHealth

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Telephone Screening, Appointment Scheduling, Co-payment Collection, Medical Charting, Insurance Verification, HIPAA Compliance, JCAHO Protocols, Bank Deposits, Patient Relations, Data Entry, Customer Service

Industry

Hospitals and Health Care

Description

At TriHealth, Front Office Specialists make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core. Location: Group Health Clifton-Internal Medicine, 379 Dixmyth Ave Cincinnati, OH 45220 Schedule: Full Time Day Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits [https://careers.trihealth.com/what-we-offer/benefits] Job Overview: This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services. Job Requirements: High School Diploma or GED degree (Required) 3 - 4 years experience in a related field (Required) Job Responsibilities: Answers incoming telephone lines and handles and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments. Informs department of issues. Accurately inputs patient registration information and updates patient insurance and demographic information. Accepts payments and logs appropriately. Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. Handles patient complaints and refers to manager as appropriate. Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting

Responsibilities

Responsible for managing front-office operations including screening calls, registering patients, and scheduling appointments. Handles financial duties such as collecting co-payments, completing daily bank deposits, and performing day-end reconciliation.