Front Office Supervisor at Accor

Sebung Lagoi, Riau Islands, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Guest services, Staff training, Leadership, Opera Cloud, Microsoft Office, Conflict resolution, Budgeting, Financial management, Upselling, Safety protocols, Emergency response, Communication, Interpersonal skills

Industry

Hospitality

Description

Company Description Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club. Job Description Oversee daily front office operations, including check-ins, check-outs, and guest inquiries Ensure exceptional guest experiences by implementing and maintaining high service standards Coordinate with other departments to address guest needs and resolve issues promptly Manage and train front office staff, identifying areas for improvement and implementing action plans Monitor and optimize front office performance metrics and guest satisfaction scores Handle VIP guests and special requests with utmost care and attention to detail Manage room allocations and group arrivals to ensure smooth check-in processes Oversee the preparation and distribution of daily reports and guest information Implement and maintain standard operating procedures for the front office Assist in budgeting and financial management, including upselling initiatives Ensure compliance with safety and security protocols Participate in emergency response and first aid situations as needed Qualifications Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry Bachelor's degree or diploma in Hospitality Management is preferred Excellent verbal and written communication skills in English; additional languages are a plus Strong interpersonal and leadership skills with the ability to motivate and develop team members Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Supervisor oversees daily operations including check-ins, check-outs, and guest inquiries while maintaining high service standards. They are also responsible for managing and training staff, monitoring performance metrics, and ensuring compliance with safety protocols.