Front Office Supervisor at Accor

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

28.69

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Property Management System, Microsoft Windows, Interpersonal Skills, Problem Solving, Teamwork, Attention to Detail, Customer Engagement

Industry

Hospitality

Description

Company Description Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. Job Description Front Office Supervisor First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Competitive wages and benefits What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Consistently offer professional, friendly and engaging service Supervise and train the Front Desk Agents to ensure all Fairmont standards and operating procedures are adhered to Handle guest concerns and react quickly, logging and notifying proper areas Follow department policies, procedures and service standards Qualifications Your experience and skills include: Previous guest service experience required Previous Property Management System experience required Computer literate in Microsoft Window applications required University/College degree in a related discipline an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to work a variety of shifts, including mornings, evenings, weekends, holidays Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Compensation: $28.69 per hour Additional Information Visa Requirements: Successful candidates must be legally eligible to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS All your information will be kept confidential according to EEO guidelines.

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Responsibilities

As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival to departure. You will supervise and train Front Desk Agents while promoting hotel facilities and handling guest concerns.