Front Office Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Guest Experience, Opera Cloud, PMS Knowledge, Communication, Interpersonal Skills, Shift Management, Administrative Skills, Organizational Skills, Multitasking, Problem-Solving, Proactivity, Professionalism, English Fluency

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting. Lead and motivate the front office team, fostering a collaborative and customer-focused environment Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery Coach and develop team members, sharing knowledge and best practices Handle guest complaints and concerns promptly and professionally Make decisive operational decisions to maintain service standards Manage shift registrations, administration, and evaluations Liaise with other departments to ensure seamless guest experiences Identify areas for improvement and implement innovative solutions Monitor and contribute to the department's performance goals Maintain a welcoming and organised front desk area Qualifications Minimum of 3 years' experience in a front office role within the hospitality industry Proven leadership and coaching abilities Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud Excellent communication and interpersonal skills Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends Strong administrative and organisational skills Proficiency in multitasking and working accurately under pressure Problem-solving skills with a proactive approach to guest satisfaction Fluency in English; additional language skills, particularly Vietnamese, are highly desirable Hospitality or tourism-related qualifications are advantageous Demonstrated ability to remain calm and professional in high-pressure situations Enthusiasm for delivering exceptional guest experiences in a tropical resort setting Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Supervisor will lead and motivate the front office team to ensure exceptional guest experiences and smooth operations within the resort setting. This includes organizing daily tasks, coaching team members, handling guest complaints professionally, and making decisive operational decisions.