Front Office Supervisor at Accor

, Hadhdhunmathi, Maldives -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Team Leadership, Guest Relations, Complaint Resolution, Staff Supervision, Training, Standard Operating Procedures (SOPs), Safety Protocols, Room Inventory Management, Billing Procedures, Credit Limit Management, Cash Float Management, Revenue Generation, Human Resources Management, Business Acumen, MS Excel

Industry

Hospitality

Description

Company Description Mercure Maldives Kooddoo Welcome to Mercure Maldives Kooddoo. Here, we blend authentic Maldivian hospitality with the trusted excellence of the Mercure brand. Our island resort offers a vibrant, multicultural work environment, stunning natural beauty, and endless opportunities for growth. Be part of a passionate team that creates unforgettable experiences for guests from around the globe. If you’re enthusiastic, service-oriented, and eager to make a difference, we want you on our team! "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Lead the Front Office team during the shift, ensuring all operations align with Mercure’s mission, brand standards, and core values. Act as the primary point of contact for guests, overseeing the welcome experience (check-in/out) and resolving complaints with a focus on service excellence. Supervise, mentor, and train junior staff, ensuring strict adherence to Standard Operating Procedures (SOPs) and safety protocols. Coordinate with Housekeeping and other departments to manage room inventory, VIP movements, and guest requests effectively. Oversee accurate guest data entry, billing procedures, payment instructions, and the processing of travel vouchers/airline reconfirmations. Monitor guest credit limits, manage cash floats, and verify group master accounts to ensure financial accuracy. Maintain reception stock levels, complete shift checklists, and assist the Front Office Manager with performance appraisals and monthly inventories. Drive revenue through expert knowledge of room categories and hotel services, providing tailored recommendations to guests. Qualifications College diploma or equivalent qualifications Minimum of 4 - 5 years of similar experience Past experience of working in the Maldives Good reading, writing and oral proficiency in English language, the ability to speak other languages and basic understanding of local languages will be an advantage Working knowledge of MS Excel, Word, & PowerPoint High degree of professionalism with sound human resources management and business acumen capabilities Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor Hotels Worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The supervisor will lead the Front Office team during shifts, ensuring operations align with Mercure's standards, and act as the main guest contact for check-in/out and resolving issues with service excellence. This role also involves supervising, training junior staff, coordinating departmental requests, overseeing financial accuracy in billing and payments, and driving revenue through service recommendations.