Front Office Supervisor at Accor

Bodrum, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Interpersonal Skills, Problem-Solving, Cash Handling, Billing, Auditing, Training, Coaching, Motivating, PMS Systems, Opera, Microsoft Office, Customer-Focused, Scheduling

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay. Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility. The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind. A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience. Job Description Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams. Ensure all guests receive a warm welcome and prompt, professional service throughout their stay. Handle guest complaints, requests, and feedback efficiently and courteously. Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations. Monitor cash handling, billing, and auditing procedures in compliance with hotel policies. Train, coach, and motivate front office team members to achieve service and performance goals. Maintain accurate records, reports, and shift handovers. Assist with scheduling and ensure adequate staffing levels for smooth operations. Promote hotel services and facilities to enhance the guest experience and increase revenue. Ensure compliance with safety, security, and operational standards. Qualifications Diploma or degree in Hospitality Management or related field. Previous experience as a Front Office Agent or Supervisor in a hotel environment. Strong leadership and team management skills. Excellent communication, interpersonal, and problem-solving abilities. Proficient in PMS systems (e.g., Opera) and Microsoft Office applications. Customer-focused with a professional and positive attitude. Ability to work flexible hours, including weekends and holidays. Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The supervisor will oversee and support the daily operations of the Front Desk, Concierge, and Bell Desk teams, ensuring guests receive prompt, professional service and handling complaints efficiently. This role also involves coordinating room assignments, monitoring financial procedures, and training/coaching team members to meet performance goals.