Front Office Supervisor at Accor

Ubud, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Staff Supervision, Opera PMS, Room Blocking, Inventory Management, Hotel Accounting, Auditing, Cash Handling, Conflict Resolution, Problem Solving, Guest Service Management, English Proficiency

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility. Job Description This position is responsible for the supervision of the daily Front Office operations across the Guest Service Agent, Telephone Operator teams, and Bellman. The Supervisor is the shift leader, ensuring that all check-in, check-out, communication, and guest service procedures are executed efficiently, professionally, and in line with brand standards. A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency, honor guest requests, and support the resort's revenue strategy. The Supervisor also plays a critical role in coaching staff, managing complex guest issues, and maintaining accurate financial controls. Qualifications Diploma or certificate in hospitality or related field required Minimum 2 years' experience as a Guest Service Agent or a similar role, with at least 1 year in a supervisory or senior capacity, preferably in a resort setting Advanced proficiency in PMS systems (Opera) with a deep understanding of room blocking and inventory management functions Strong knowledge of hotel accounting, auditing, and cash handling procedures. Strong command of English, proficiency in additional languages is a significant advantage Exceptional decision-making and problem-solving abilities under pressure. Excellent communication and conflict resolution skills Additional Information WHY WORK FOR ACCOR Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise daily Front Office operations, including Guest Service Agents, Telephone Operators, and Bellmen, to ensure brand standards are met. Manage strategic room blocking and inventory to maximize efficiency and support the resort's revenue strategy.