TOGETHER, WE CHAMPION PROGRESS…

At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description

HOTEL KNOWLEDGE & COMMUNICATION

Develop in-depth knowledge of hotel facilities, departmental functions, key team members, and current events; ensure clear and effective communication of all standard operating procedures (SOPs), updates, rates, and general information to the team.

Conduct regular inspections of public areas, address credit issues, and carry out additional tasks as directed by Front Office Management to support the overall performance and presentation of the hotel.
Qualifications
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Minimum 1-2 years’ experience in Front Office operations, preferably in a supervisory role.

• Hospitality qualifications and strong computer/system skills (desirable).
• Excellent communication, interpersonal, and leadership skills.
• Ability to work a flexible 7-day roster, including weekends and public holidays.
• Strong personal integrity, initiative, and the ability to work independently.

Additional Information