OBJECTIVE

The front office supervisor is responsible for coordinating and optimising the daily operations at the front desk. This position ensures that service quality remains high, resulting in a personalised guest experience. As the point of contact for both guests and the team, the front office supervisor ensures the smooth, efficient and hospitable operation of the front office.
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QUALIFICATIONS AND SKILLS

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  Experience at a reception is a plus.
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  Experience working in a team is a plus.
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  Excellent command of Dutch and English (both spoken and written).
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  Experience with computer tasks and POS systems such as Mews and Lightspeed is a plus.
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  Ability to remain calm under pressure and handle unexpected situations effectively.
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  Strong skills in planning, prioritizing, and multitasking.
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  Attention to detail, cleanliness, and hygiene.
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  Willingness to work flexibly, including weekends.

• Check-in & check-out procedures: You are responsible for providing a warm welcome and a friendly farewell to guests.
• Supervise the team: You coordinate and supervise the front office team, supporting them in their daily tasks, motivating them and ensuring that they can develop in their role.
• Information provision: You offer guests tips and advice to make their stay in our city as enjoyable as possible.
• Managing VIP guests and special requests: You will ensure that VIP guests and special requests are handled carefully and that their expectations are always exceeded.
• Booking tours/tickets/restaurants, etc.: You assist guests with booking whatever they request.
• Phone: You answer phone calls and/or direct them to the appropriate person within the organization.
• Administrative tasks: You manage administrative tasks related to guests’ stays and respond to emails.
• Coordinating room requests: If requested, you make adjustments to room arrangements to accommodate guests’ needs as much as possible.
• Training and development: You will train the team and monitor compliance with internal quality standards and procedures.