Front Office Supervisor at Beacon Oral Specialists

Falls Church, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Training, Patient Reception, Insurance Verification, Appointment Scheduling, Customer Service, Record Keeping, Time Management, Communication, Interpersonal Skills, Microsoft Office, Administrative Tasks, Conflict Resolution, Confidentiality, Multi-tasking, Detail Oriented

Industry

Hospitals and Health Care

Description

Job Title: Front Office Supervisor Job Location: Merrifield Oral Surgery Fall Church, VA Job Type: Fulltime Your new career awaits you... Job Description We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies. Responsibilities: * Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures. * Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork. * Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times. * Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies. * Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team. * Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities. * Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed. * Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out. * Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information. Required Qualifications: * High school diploma or equivalent is required. * 5 or more years of experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required. * 1 or more years of experience leading teams in a medical office setting required. * Proven background providing exceptional patient support and customer service. * Driven, organized, and detail oriented in approach to managing responsibilities. * Proficiency in computer software applications. * Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently. * Professional language and customer service mindset * Effective written and verbal communication skills * Ability to use discretion while working with sensitive information. * Excellent documentation, communication, and Microsoft Office skills * Passionate about healthcare excellence. Schedule: * Monday to Friday, 8 hour shift Benefits: * 401(k) Matching * Dental Insurance * Health Insurance * Vision Insurance * Life Insurance * Referral Program Special Requirements: * Woking in-office is an essential function to this job. * Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs. * This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The Front Office Supervisor will lead, coach, and train staff while managing daily administrative processes and patient reception. They are responsible for ensuring efficient scheduling, accurate insurance verification, and maintaining high standards of patient care and office operations.