Job Ref: CHE1788
Branch: Cheval Gloucester Park
Location: Cheval Gloucester Park, London (South West)
Salary/Benefits: Competitive Salary including company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5/7days including weekend
Hours per week: 40hrs
Posted date: 18/03/2025
Closing date: 20/04/2025
Cheval Collection is excited to announce an opportunity for a Front Office Supervisor to join our dynamic and motivated team of hospitality professionals at Cheval Gloucester Park. As one of the most prestigious 5-star luxury apartment residences in our award-winning portfolio, Cheval Gloucester Park offers an exceptional environment where you can thrive and grow in your career.
As a Front Office Supervisor, you will assist the Assistant Front Office Manager by overseeing the day-to-day operations of the front office team. Your responsibilities include managing, directing, and training colleagues to consistently meet professional standards and provide exceptional customer focus. You will conduct monthly departmental meetings and maintain open communication within the team, especially in the absence of the Assistant Front Office Manager and Cluster Front Office Manager. You will also conduct show rounds for potential guests, ensuring they receive a warm and informative welcome.
Additionally, you will handle guest comments promptly and courteously, coordinating with relevant departments like maintenance and housekeeping to ensure swift and efficient follow-up. Your proactive approach will ensure all aspects of the guest experience are exceptional.

HELPFUL TO KNOW…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) may be requested in the event of a position being offered

• Possess supervisory experience within a front office role.
• Have a background in luxury hospitality environments.
• Are proficient in property management systems.
• Excel at building strong relationships with guests.
• Have a proven track record in motivating and leading a front office team.
• Communicate confidently and effectively.
• Demonstrate strong attention to detail.
• Maintain a positive attitude in all aspects of your work.
• Exhibit a friendly, professional, and warm demeanour.
  At Cheval Gloucester Park, you will be part of a vibrant team dedicated to excellence in hospitality. We offer a supportive work environment where your contributions are valued and recognised. This varied role offers opportunities for professional growth within our award-winning company.

In return for your passion and drive to succeed we can offer you……

• A competitive salary
• Company Recognition Scheme
• 30 days annual leave (increasing with service, including public holidays)
• Life Assurance
• Season Ticket Loan
• Learning and Development programmes
• Discount Staff, Family and Friends rates
• Contribution to personal pension (after 3 months)
• and many more benefits!

If you are enthusiastic about providing exceptional service and want to be part of a leading luxury residence, we would love to hear from you!