Courtyard by Marriott, Managed by Legacy Hotels and Resorts, has an exciting opportunity for an experienced Reception supervisor to team.
The hotel offers a unique experience to guests and has a spacious ground floor with reception, business lounge, gym, bar, Restaurant, Starbucks coffee, three media pods and an event hub. There are five upper floors with 244 bedrooms and 10 meeting rooms, with the largest accommodating 600 banquet styles. The sixth floor offers the unique Sky Bar, PK’s destination Restaurant, private dining, and an outside terrace, all with stunning airport runway views.
The reception supervisor position has the primary responsibility of managing all day-to-day activities related to the guest’s journey from the initial booking to departure and everything in between. You will be available at the front desk to provide information on various sources, process guest requests, and communicate with guests on Marriott’s Guest Experience Platform. Furthermore, you will be responsible for coordinating with other departments to ensure a smooth transition and deliverance of guest special requests.

EXPERIENCE

• Previous experience in a simular role and management of team members
• Knowledge of Opera software system
• Excellent communication skills
• Active listening skills

• Greeting guests upon arrival and making them feel welcomed.
• Promote hotel facilities, marketing activities and amenities.
• Address guest complaints through recognition, investigation, and outcome.
• Assist front desk associates to administer check-in and check-outs during busy periods.
• Coordinate with the front desk porter on luggage assistance & storage of bags.
• Organise mail and package deliveries for guests staying in house.
• Act as the first point of contact for guest information
• Coordinate with other departments to ensure a smooth transition of guest requests or resolution to guest complaints.
• Update guest profile records with special requests via opera paying particular attention to Marriott Bonvoy members.
• Update all trace reports and follow up to ensure adherence.
• Undergo and complete full hotel product knowledge training.
• Respond to guest reviews on GSS, Marriotts guest satisfaction scoring platform.
• Communicate with guests on GXP, Marriotts guest experience platform
• Carry periodic performance reviews and progress reviews during employees’ probation.