DUTIES AND RESPONSIBILITIES

As Front Office Supervisor, you’ll support the Front Office Management team and ensure the smooth operation of front desk services. Your responsibilities include:

• Assisting in supervising the front desk team, ensuring all staff are well-trained in guest service, property systems, and safety procedures.
• Monitoring daily operations including guest registration, reservations, telephone services, and bell services.
• Assigning daily tasks, managing shift schedules, and helping control labor costs within budget.
• Handling guest check-ins/check-outs, reservations, and cashier transactions accurately.
• Responding to guest complaints and service issues with professionalism and care, following established service recovery standards.
• Promoting hotel services, facilities, and upselling rooms where possible to maximize revenue.
• Ensuring the security of guest information, safe-deposit boxes, and financial transactions.
• Supporting interdepartmental communication to maintain seamless guest service.
• Performing other duties as assigned, such as concierge services and VIP guest support.