Front Office Supervisor at Estancia La Jolla, A Noble House Hotel

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

25.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Attention To Detail, Organizational Skills, Customer Service, Patience, Empathy, Mentoring, Training, Supervision, Conflict Resolution, Billing Accuracy, Teamwork

Industry

Hospitality

Description

Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: The Front Office Supervisor is responsible for supporting the daily operations of the Front Desk and Guest Services teams, ensuring a seamless and elevated experience from arrival to departure. Assists with the development of the Front Office staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. This role leads by example, provides hands-on support at the front desk, and ensures all service standards are consistently upheld. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as the Front Office Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests. OUR CULTURE: Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun! THE OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. Requirements REQUIREMENTS: Minimum 1–2 years of Front Office or hotel supervisory experience preferred Strong leadership, communication, and problem-solving skills Ability to remain calm and professional in high-pressure situations Strong attention to detail and organizational skills Proficiency in hotel systems (PMS experience required; HMS preferred) Passion for hospitality and delivering exceptional guest experiences One or more years of related experience required. Prior lead or supervisory experience in a similar role is desired. Requires the ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of service. Must have excellent customer service/communication skills to work with guests and provide high guest satisfaction. Must have full availability, including days, evenings, weekends, holidays, and overnight shifts as needed Flexibility is essential to support business demands, including sold-out nights and operational needs Supervise and support Front Desk and Guest Services colleagues during shift Provide hands-on support at the front desk, assisting with check-ins, check-outs, and guest interactions Act as Manager on Duty (MOD) as needed, handling guest concerns and service recovery Ensure all arrivals, departures, and in-house guests receive exceptional service Oversee room assignments, pre-arrivals, and special requests to ensure accuracy and guest satisfaction Review and manage open folios to ensure billing accuracy and timely resolution of discrepancies Reconcile and review front office upsell commissions Maintain strong communication with Housekeeping, Engineering, Valet, and other departments Monitor and respond to guest feedback, service opportunities, and operational challenges in real time, ensuring timely follow-up on all items communicated in passdown. Ensure compliance with hotel policies, procedures, and Forbes/service standards Train, coach, and support team members to enhance performance and service delivery Support scheduling needs and ensure proper shift coverage Ability to stand for extended periods Ability to lift up to 25 lbs occasionally THE IDEAL CANDIDATE WILL HAVE: Experience within a hotel/resort environment At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! If you enjoy being a part of a team, providing an excellent experience for our guests, and meeting new people, we invite you to apply! Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D EEO Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.

Responsibilities

The Front Office Supervisor supports daily operations for the Front Desk and Guest Services teams, aiming for a seamless and elevated guest experience from arrival to departure. This role involves leading by example, providing hands-on support, and assisting in developing staff to meet high service standards regarding efficiency and professionalism.