Front Office Supervisor (f/m/d) - Holiday Inn Eindhoven Airport at Borealis Hotel Group

Eindhoven, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Team Leadership, Guest Relations, Multitasking, Priority Setting, Hospitality Mindset, Coaching, Problem Solving, Personalized Service, Operational Coordination

Industry

Hospitality

Description

Your mission A workday as a Front Office Supervisor (f/m/d) – Holiday Inn Eindhoven Airport You enter one of the nicest hotels in Eindhoven, everything still looks spick and span, and you’re ready to lead the front office team through another dynamic day. As a Front Office Supervisor, you take responsibility for ensuring the smooth coordination of daily front office operations and handling any guest-related or operational needs. Together with your team, you make sure every guest receives a warm welcome, efficient service, and a memorable stay from check-in to check-out. Your training for the future Who we are and what defines us Ausbildungsinhalte auf einem Blick Your profile Minimum of 2 years’ experience in a similar Front Office position within a hotel environment. A true multitasker who is constantly aware of the daily operation and keeps up to date after periods of absence. The front office is a highly dynamic environment, so setting priorities is essential while always keeping the guest experience at the center of everything you do. Driving a strong hospitality mindset by following up on guest needs, creating memorable WOW moments, and consistently exceeding expectations every single day. Job requirements Taking the lead in the daily front office operation by setting the right example on the floor while coaching and guiding team members on the job to help them grow and succeed. A proactive “see it, fix it” mentality: you don’t wait for problems to solve themselves, you take ownership and act immediately. We are not looking for scripted reception conversations, but for someone who creates genuine connections with guests, thinks one step ahead, and delivers personalized service experiences. A true multitasker who is constantly aware of the daily operation and keeps up to date after periods of absence. The front office is a highly dynamic environment, so setting priorities is essential while always keeping the guest experience at the center of everything you do. Driving a strong hospitality mindset by following up on guest needs, creating memorable WOW moments, and consistently exceeding expectations every single day. Benefits A competitive salary and attractive employee benefits. Opportunities for training, growth, and career development within Borealis Hotel Group - a fast-growing hotel operator with IHG, Hilton, and Accor brands across Europe. Global staff discounts at thousands of IHG Hotels & Resorts worldwide. A dynamic work environment with an enthusiastic and supportive team. Additional benefits during your training FAQ uns und der Ausbildung Contact & person of contact Tu persona de contacto y el proceso de solicitud About us Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio. Our values: We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust. What sets us apart: The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry! The combination of high standards of professionalism and quality as well as humanity and closeness. The balance of happy employees, satisfied guests and economic success. A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference. Join the Borealis Hotel Group!

Responsibilities

Lead daily front office operations to ensure smooth coordination and a high-quality guest experience from check-in to check-out. Coach and guide team members on the job while proactively resolving operational issues to exceed guest expectations.