Front Office Supervisor - FIVE Palm Jumeirah at Five Hotels and Resorts

Dubai, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 25

Salary

0.0

Posted On

08 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

Responsibilities

 Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.
Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.
Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.
Possesses a ‘FIVE-Star’ knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.
Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly ‘FIVE-Styled’ experience.
Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE’s Sensational Services and Facilities.
Ensures Fellow Front Office ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
Anticipates and caters to Guests’ needs, delivering Exquisite service that Elevates Guest Satisfaction.
Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.
Adheres to FIVE’s Remarkable brand standards, ensuring a Boundary-Breaking experience.
Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level ‘Vibe at FIVE.’
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
Attends required training sessions to stay at the Cutting Edge of their profession.
Upholds professional confidentiality, safeguarding FIVE’s Trade Secrets with integrity.
Maintains a ‘FIVE-Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
Executes all tasks Efficiently and Thoroughly, in line with FIVE’s Highest Expectations.