Front Office Supervisor (Ford Cambodia) at RMA Group Company Limited

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Analytical Skills, Written Communication, Verbal Communication, Payment Processing, Workshop Management, Upselling, Documentation Control, Appointment Scheduling

Industry

Motor Vehicle Manufacturing

Description

Job Description: Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement. Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements. Ensure customers are notified of the need for and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regard to the release of vehicles. Collect payment for cash repairs to vehicles at the time of customer collection. Accurately maintain cash/credit recording systems and ensure the security of all payments received. Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card. Ensure all warranty and other free-of-charge work has been identified and signed for by the customer. Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles. Maintain the workshop loading system in a timely, up-to-date, and accurate manner. Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved. Maintain appointment, daily booking, and 3-month booking records. Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time. Upselling should be applied right away and followed up through daily and weekly (Quotation). Follow through on the commitment to the car being ready on time and returning the car clean. Job Requirements: Bachelor's degree in management, business administration, or a related field. Experience or knowledge in the automotive industry is a plus. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to work under pressure and meet deadlines. Strong customer service orientation. If you are interested, please send your CV to: Contact HR at: 070 790 890 Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career Email: recruitment.kh@rmagroup.net

Responsibilities

Oversee front office operations by managing customer job cards, processing payments, and coordinating vehicle servicing schedules. Ensure high customer satisfaction through timely communication, upselling services, and ensuring vehicles are returned clean and on time.