THE 5* GLENLO ABBEY HOTEL, GALWAY (PART OF THE MHL HOTEL COLLECTION)

Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740’s. The Hotel comprises of 74 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range.
This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection.

SKILLS:

Attention to detail, Passionate Guest journey Welcoming

• Assisting the Front Office Manager to ensure the smooth running of the department
• Working on the reception desk, check in, check out and dealing with customer enquiries.
• Handling telephone enquiries for all areas of the hotel.
• Cash handling, taking reservations.
• Offering the highest standard of customer service.
• Using the hotel software system, outlook, excel and word.
• Attention to detail in relation to all admin work
• Ensure you maintain a complete and expert product knowledge of the hotel including pricing, menu options, room capacities, equipment usage in order to best advise the potential customer and maximise yield potential.
• Use of the hotel’s reservations system Hotsoft
• Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay from all department personnel.
• Assist in efficiently and effectively controlling front office departmental operations.
• Work with the management team to ensure strong morale amongst the team at all times.