Front Office Supervisor at Greenfix Property Care

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Teamwork, Guest Relations, Judgement, Multicultural Understanding, Cash Handling, Complaint Resolution, Supervisory Skills, Attention to Detail, Organizational Skills, Problem Solving, Time Management, Reservation Procedures, Operational Knowledge, Customer Service, Friendly Demeanor

Industry

Household Services

Description

Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity Register and room all arrivals according to established procedures Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs Attend to guests complaints inquiries and requests in a timely and courteous manner Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels Perform the audit balances and prepare all works for audit in an orderly fashion Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure that the front desk work area is kept clean and in an orderly state at all times Conducts shift briefings to communicate hotel activities and operational requirements PERSONAL ATTRIBUTES Good written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with coworkers as part of a team Ability to focus attention on guest needs remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgement with difficult guests Understanding and ability to work in a multicultural environment Qualifications : Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 3 5 years relevant experience with at least 2 year at a supervisory level Remote Work : No Employment Type : Fulltime

Responsibilities

The Front Office Supervisor is responsible for managing and supervising staff to ensure optimal guest satisfaction. This includes greeting guests, handling check-in and check-out procedures, and addressing guest inquiries and complaints in a timely manner.