Front Office Supervisor at Hilton Garden Inn Hershey

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Staff supervision, Guest relations, Conflict resolution, Reservation management, Night audit, Scheduling, Customer service, Communication, Team leadership, Problem solving, Professionalism

Industry

Hospitality

Description

FRONT OFFICE SUPERVISOR As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. KEY RESPONSIBILITIES * You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience. * Your daily tasks will include supervising front desk and night audit agents, managing guest reservations, and addressing guest concerns, responding to reviews/surveys, etc. * You will report to the Front Office Manager. * This position requires open availability and will include coverage of shifts. * A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager. EDUCATION & EXPERIENCE Previous hotel experience is required, previous Hilton experience is a plus! Applicants should have: * A combination of education and experience WHAT YOU’LL NEED TO SUCCEED * Eligible to work in the United States * Ability to read, write, and communicate effectively in English * Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations * Availability to work a flexible schedule, including evenings, weekends, and holidays if needed * A warm, professional demeanor that reflects HVMG’s Culture of Excellence WHY OUR ASSOCIATES LOVE HVMG * Career growth opportunities across our nationwide portfolio * Flexible scheduling * Access up to 40% of your earned wages before payday with PayActive * Paid Time Off (PTO) and Paid Holidays * Full healthcare benefits: medical, dental, and vision * 401(k) with guaranteed 4% match and no vesting period * Exclusive hotel and food & beverage discounts ABOUT HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Responsibilities

The Front Office Supervisor supports daily front desk operations, including managing check-in/check-out processes and supervising staff. They are responsible for addressing guest concerns, managing reservations, and ensuring a welcoming environment for all hotel guests.