Front Office Supervisor at Holiday Inn Express & Suites in Hutchinson

Somerville, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

22.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Guest Service, Operations Management, Complaint Resolution, Training, Interdepartmental Coordination, Record Keeping, Scheduling, Communication, Interpersonal Skills, Patience, Organization, Multitasking, Property Management Systems, Microsoft Office

Industry

Description

We are seeking a dedicated Front Desk Supervisor to join our team at Holiday Inn Boston Cambridge Area. In this role, you will ensure our guests receive exceptional service and support, helping to create a welcoming and memorable experience throughout their stay. You will supervise front desk staff, manage daily operations, and handle guest inquiries and concerns with professionalism and efficiency. RESPONSIBILITIES * Supervise and support front desk associates to maintain high standards of guest service. * Manage daily operations of the guest service department to ensure seamless service delivery. * Address and resolve guest complaints or concerns promptly and effectively. * Train new and existing staff on customer service best practices and company policies. * Coordinate with other departments to ensure guest needs are met. * Monitor and maintain accurate records of guest interactions and transactions. * Assist with scheduling and administrative duties as required. REQUIREMENTS * Minimum of (2) years hotel/resort experience preferred. * Minimum of (1) year of supervisor role experience preferred. * Strong communication and interpersonal skills. * Ability to handle guest issues with patience and professionalism. * Excellent organizational and multitasking abilities. * Proficiency with property management systems and Microsoft Office. * Flexibility to work various shifts including weekends and holidays. BENEFITS * Competitive pay of $22-$22 per hour, paid bi-weekly. * Opportunities for career advancement * Employee discounts on hotel stays * Supportive and dynamic work environment. * Comprehensive training and development programs. * Medical, Dental and Vision * 401(k) retirement plan * Supplemental Insurances * Life Insurance * Free Parking ABOUT THE COMPANY Holiday Inn Boston Cambridge Area is a part of the globally recognized Holiday Inn brand, committed to providing warm and welcoming experiences to travelers from around the world. Conveniently located in Somerville, MA, our hotel offers comfortable accommodations, excellent amenities, and a dedicated team focused on guest satisfaction. Join us and be a part of a hospitality leader rooted in community and service excellence. We are an Equal Opportunity Employer (EEO).

Responsibilities

The supervisor will oversee front desk associates to ensure high standards of guest service and manage the daily operations of the guest service department for seamless delivery. This includes promptly resolving guest complaints and coordinating with other departments to meet guest needs.