Front Office Supervisor at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Guest experience management, Problem solving, Communication, Motivational skills, Conflict resolution, Property management systems, Mathematics, Emergency response, Staff development

Industry

Hospitality

Description

Join Our Team as Front Office Supervisor at Holiday Inn Kuala Lumpur Bangsar. About Us Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur. Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events. Do you see yourself as a Front Office Supervisor with Holiday Inn Kuala Lumpur Bangsar? To join our team, we are seeking a passionate Front Office Supervisor who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments. Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. Your day to day Every day is different, but you’ll mostly be: * Leading the way – managing guest experiences, team performance and hotel operations * Prioritising workload and ensuring your team deliver authentic, memorable experiences * Developing your team’s skills to drive results that positively impact on hotel performance * Having authentic conversations with guests to resolve issues, queries or concerns * Being first point of contact for any critical emergency situations What we need from you For you to be the ideal candidate, you should have the following: * Minimum Diploma or equivalent * 2 years’ front desk/guest service leader experience * Must be fluent in spoken and written English and Bahasa Malaysia * Basic mathematics skills * Excellent communication, problem solving, reasoning and motivational skills * Long periods of standing in the front desk areas and occasional lifting of heavy items * Working knowledge of hotel property management systems beneficial * Willingness to work evenings and weekends What we offer In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Responsibilities

The Front Office Supervisor is responsible for leading the front desk team, managing daily hotel operations, and ensuring guests receive memorable experiences. They also handle critical emergency situations and develop team skills to improve overall hotel performance.