Front Office Supervisor at Madeline Hotel and Residences Auberge Resorts Collection

Park City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Team Leadership, Training, Reservations Management, Guest Relations, Problem Resolution, Shift Coordination, Task Delegation, Interdepartmental Communication, Reporting, Record Keeping, Customer Service, Communication Skills, Flexibility, Google Applications, Software Knowledge

Industry

Hospitality

Description

Company Description Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenities-including European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews. Job Description Key Responsibilities: Guest Services & Operations: Oversee and assist with check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience. Team Leadership & Training: Supervise front desk staff, providing guidance, training, and support to uphold exceptional customer service standards and policy adherence. Reservations & Room Management: Monitor and manage room reservations, ensuring accuracy, availability, and timely handling of special requests or discrepancies. Guest Relations & Problem Resolution: Address guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable front desk environment. Shift Coordination & Task Delegation: Oversee front desk operations during assigned shifts, ensuring appropriate staffing, smooth transitions, and effective task delegation. Interdepartmental Communication: Act as a liaison between guests and hotel departments, facilitating seamless communication to enhance the overall guest experience. Reporting & Record Keeping: Maintain accurate records of guest interactions, transactions, and room availability, generating reports to support management decisions. Qualifications Qualifications: Experience: 2+ years of hotel reception experience, preferably in a 4 or 5 star hotel. Technical Skills: Extensive knowledge of Google Applications, including Gmail, Calendar, and Tasks. Software Knowledge: Alice and Opera experience preferred. Leadership: Previous supervisory experience preferred. Customer Service Excellence: Strong interpersonal and communication skills, with a passion for delivering outstanding hospitality Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays as needed. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

Oversee and assist with check-in and check-out processes while supervising front desk staff to ensure exceptional customer service. Manage room reservations and address guest inquiries, maintaining a positive front desk environment.