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Front Office Supervisor at Marriott International
West Valley City, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training, Communication, Coaching, Guest Service, Problem Solving, Team Engagement, Collaboration, Reporting, Policy Compliance, Software Maintenance, Attention to Detail, Customer Relations, Flexibility, Support, Recognition, Workload Management

Industry

Description
Description The Front Office Supervisor will oversee the daily tasks of the front desk. They may be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition. Oversee workload during shifts of front office associates. May train new employees, provide coaching when necessary. Maintains working relationships and communicates with all departments. Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated. Resolve guest concerns quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees. Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed. Ensure implementation and compliance of all company policies and brand standards. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Work any shift that is needed, including Holidays, and weekends. May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required. Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.
Responsibilities
The Front Office Supervisor will oversee the daily tasks of the front desk and ensure proper communication among team members regarding guest needs. They will also be responsible for training staff and resolving guest concerns efficiently.