ADDITIONAL INFORMATION

Job Number25114469
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Join our Ladies & Gentlemen - Front Office Supervisor
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Supervisor, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

POSITION SUMMARY:

• Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
• Assist guest’s check-in and check-out as well as billing process. Additionally, managing pre-arrival process including allocations and preferences
• Handling rooms allocation on Opera
• Handle general enquiries, going above and beyond with each guest experience
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Take guest reservations and perform cash handling & credit card responsibilities
• Oversee service standards whilst identifying and implementing improvement initiatives
• Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen
• Plan and execute team building activities for our associates as they are our most important assets