Front Office Supervisor at Minor International

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Team Management, Time Management, Organizational Skills, Hotel Management Software, Reservation Systems, Communication, Problem-Solving, Detail-Oriented, Multitasking, Training, Mentoring, Compliance, Inventory Management, Guest Relations

Industry

Hospitality

Description

Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Business or leisure? It’s up to you, with one of the best locations in Dubai. Part of the Ibn Battuta complex on Sheikh Zayed Road, you’re surrounded by boutiques, restaurants and family fun galore. And with our own metro station, the rest of the city is within easy reach. Job Description We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As a key member of our hospitality management team, you will be responsible for overseeing front desk operations and ensuring exceptional guest experiences. Lead and inspire the front office team, fostering a positive and professional work environment Supervise daily front desk operations, including check-ins, check-outs, and guest inquiries Ensure the highest standards of customer service are maintained at all times Manage and resolve guest complaints promptly and effectively Coordinate with other departments to meet guest needs and expectations Oversee the accurate and timely completion of administrative tasks and reports Train and mentor new front office staff members Implement and maintain standard operating procedures for front office operations Monitor and optimize front desk performance metrics Assist in managing inventory and supplies for the front office area Ensure compliance with hotel policies, safety regulations, and local laws Qualifications Previous supervisory experience in a front office or similar customer service role Extensive experience working in a hotel or resort environment Exceptional customer service skills with a positive and enthusiastic attitude Strong leadership and team management abilities Excellent time management and organizational skills Proficiency in hotel management software and reservation systems Outstanding communication skills, both verbal and written Ability to multitask and work efficiently in a fast-paced environment Problem-solving skills with a detail-oriented approach Professional appearance and demeanor Flexibility to work weekends and varying shifts as required Familiarity with UAE hospitality standards and cultural norms Bachelor's degree in Hospitality Management or related field preferred (not required) Company Location: Avani Ibn Battuta Dubai Hotel

Responsibilities

The Front Office Supervisor will be responsible for leading and inspiring the front office team while supervising daily operations including check-ins, check-outs, and handling guest inquiries to ensure exceptional service standards are met. This role also involves managing guest complaints, coordinating with other departments, overseeing administrative tasks, and training new staff members.