Front Office Supervisor at Minor International

, South Maalhosmadulu, Maldives -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication Skills, Guest Relations, Problem Solving, Team Leadership, Organizational Skills, Attention to Detail, Proactive, Resourceful, Customer Service, Hospitality Management, Multilingual, Empathy, Time Management, Collaboration, Conflict Resolution, Innovative Thinking

Industry

Hospitality

Description

Company Description Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today. NH Collection Hotels & Resorts | 103 hotels & resorts in 24 countries With its premium look and feel, the NH Collection brand showcases captivating hotels and resorts housed in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia, and soon in Australasia. Our hotels are thoughtfully designed with an eclectic-elegant atmosphere to offer stays that evoke extraordinary feelings, paying great attention to stimulating details to create memorable moments. We welcome business travellers, friends, or couples seeking premium service. We craft experiences that place extraordinary feelings at the heart of everything we do in our hotels and resorts. At NH Collection Hotels and Resorts, our guests are inspired by each destination and its distinctive experiences, whether they’re looking for wellbeing, gastronomy, culture or just pure indulgence. Feel the extraordinary. NH Collection Maldives Reethi Resort is a private island of surreal beauty, located in the famed Baa Atoll in a UNESCO Biosphere Reserve. Lush with flora and fauna, with jewel-toned waters surrounding, it is your invitation to retreat into the embrace of nature and explore all its riches. Snorkel the vibrant reef with angel and butterfly fish just offshore, or the wonders of Hanifaru Bay only 20 minutes away. Enjoy a plethora of restaurants and leisure facilities on the island, your days unfolding as actively or tranquilly as you please. Feel the Maldives, feel the extraordinary. Job Description Greet and assist guests in a warm, courteous, and professional manner. Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor properties. Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Maintain accurate and organized guest records, ensuring compliance. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Niyama experience. To develop a close and harmonious working relationship with all hotel departments. Conduct daily shift briefings/meeting’s and pass on all information to team-members. Qualifications Excellent communication skills Fluent in English and any additional language is an advantage. Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel. A friendly, outgoing behavior, able to involve and support operation. Proactive, resourceful and able to work independently. Additional Information Visit us on : https://www.minorhotels.com/en/brands/nh-collection

Responsibilities

The Front Office Supervisor is responsible for greeting and assisting guests, handling complaints, and overseeing the front desk team's daily operations. They ensure guest satisfaction and maintain organized guest records while coordinating with other hotel departments.