ADDITIONAL INFORMATION

Job Number25091824
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Birmingham, 12 Hagley Road, Five Ways, Birmingham, England, United Kingdom, B16 8SJ
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

WHAT WE’RE LOOKING FOR

A night owl, ideally a person used to working nights
A warm, people-oriented demeanour
A team-first attitude
Previous experience in a similar role or as a night team member looking for the next step
Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

Lead and supervise the team on nights and take overall responsibility for the hotel overnight, ensuring the safety and security of guests and associates
Complete regular walkrounds to ensure the building is secure and action any issues that arise
Ensure that the end of day reports to close the days business results are completed
Process guest check-ins, assigning rooms and activating room keys
Answer, respond to and process all guest calls, messages, questions or concerns
Process check-outs and resolving any disputed charges