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Front Office Supervisor at Peachtree Group Hospitality Management
San Antonio, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Supervision, Guest Services, Conflict Resolution, Staff Training, Cash Handling, Interdepartmental Coordination, Customer Satisfaction, Operational Management

Industry

Hospitality

Description
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. * Supervise daily shift processes ensuring all team members adhere to standards operating procedures. * Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. * Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. * Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. * Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Responsibilities
Supervise the guest services team to ensure smooth daily operations and high levels of guest satisfaction. Manage shift processes, train staff, and resolve customer complaints efficiently.