Full job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are looking for an enthusiastic and service-driven Front Office Supervisor to support the daily operation of our Front Office team. This is an exciting opportunity to lead by example, inspire colleagues and ensure every guest enjoys a memorable arrival and departure experience.

Key Responsibilities:

• Supervise the daily operation of the Front Desk and ensure exceptional guest service.
• Lead and motivate the Front Office team during assigned shifts.
• Handle guest feedback and resolve concerns efficiently.
• Support the training and development of team members.
• Ensure compliance with Radisson brand standards and hotel procedures.
• Monitor room availability, arrivals and departures to maximise operational efficiency.
• Assist with administrative duties, reporting and shift handovers.

Qualifications

• Previous Front Office experience in a hotel, with supervisory experience preferred.
• Strong leadership and coaching skills.
• Excellent guest service and communication abilities.
• Knowledge of hotel PMS systems is an advantage.
• Well organised with the ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are an advantage.
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