Front Office Supervisor at Radisson Hotel Group

Schiphol-Rijk, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

2800.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Communication Skills, Proactive Attitude, Problem Solving, Flexibility, Hospitality, Guest Experience, Team Leadership, Technical Skills, Customer Service

Industry

Hospitality

Description

Company Description The Radisson Hotel Group portfolio includes Radisson Collection, Art'otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. Convenience, comfort and style combined at the Radisson Blu Hotel at Amsterdam Schiphol Airport, making it the perfect choice for busy travelers. Just 5 kilometers from Schiphol Airport, the hotel is based in the attractive Schiphol-Rijk Business Park near Highway A4. Our guests can sink into a plush bed in one of the 281 comfortable rooms and suites at our Schiphol hotel. Organizing a private meeting or a large conference? Our 19 renovated meeting rooms. Including the impressive Noord-Holland Ballroom, will meet all the needs of our guests.’ Job Description Are you energetic, hospitable, and ready to lead a dynamic front office team in the fast-paced setting of an international airport hotel? Do you thrive on the challenge of welcoming a diverse mix of guests – from business travelers, leisure guests, transit passengers to those unexpectedly stranded! As a Front Office Supervisor, you are the face of our hotel and the right hand of the (Assistant) Front Office Manager. You ensure that everything at reception runs smoothly – from check-in to check-out – and guide the team in creating an exceptional guest experience, even in the most dynamic circumstances that an airport location brings. What will you do? Supervise front desk and assign tasks and provide clear instructions; Coordinate special requests and issues with other departments; Handle guest inquiries and complaints, making decisions where needed in consultation with management; Welcome, check in and check out guests; Process reservations and payments via the reservation and cashier systems; Provide guests with tourist and general information; Deliver additional services such as wake-up calls, passing on messages, and resolving complaints; Manage the telephone switchboard, handling and transferring calls; Step in to resolve minor technical repair orders when the technical department is not on site. Qualifications Experience in a similar role within hospitality or front office operations; Strong communication skills in English; A proactive attitude and the ability to resolve issues quickly; Flexibility to work in rotating shifts (day/evening/night); Hands-on mentality. Additional Information What do we offer? Salary range between €2,600 – €2,800 per month; Exclusive employee rates at all Radisson Hotels worldwide; 50% discount on Food & Beverage in all Radisson Hotels in the Netherlands; Radisson Rewards Enrollment incentive program; Fun staff activities and parties throughout the year; Access to Radisson Academy – online and live training opportunities; Free parking or use of the hotel shuttle bus; Free access to the hotel gym; Great career opportunities within the international Radisson Hotel Group.

Responsibilities

Supervise the front desk operations and ensure smooth check-in and check-out processes. Guide the team in creating an exceptional guest experience while handling inquiries and complaints.