Full job description

Front Office Supervisor

Red Castle Hotel LLC SP – Sharjah, UAE

Red Castle Hotel LLC SP is looking for an experienced and guest-focused Front Office Supervisor to join our team in Sharjah.

The ideal candidate must have solid previous experience in a hotel environment, preferably in a Front Office Supervisor or Front Office Team Leader position, and must be available to join immediately.

Key Responsibilities

• Supervise and oversee the daily operations of the Front Office department.
• Ensure smooth and efficient check-in and check-out procedures.
• Supervise, guide, and motivate Front Office Agents and Reception staff.
• Monitor guest arrivals, departures, room assignments, VIP guests, and special requests.
• Handle guest complaints, concerns, and requests professionally and ensure timely resolution.
• Coordinate closely with Housekeeping, Reservations, Maintenance, F&B, and other departments to ensure smooth hotel operations.
• Ensure accurate handling of guest accounts, billing, payments, and cash transactions.
• Monitor room status and coordinate room readiness with Housekeeping.
• Conduct shift briefings and ensure proper shift handovers.
• Prepare and review daily Front Office reports and operational records.
• Ensure all Front Office staff follow hotel policies, SOPs, grooming standards, and service standards.
• Train and coach team members to improve service quality and operational performance.
• Assist the Front Office Manager with scheduling, staff performance, and departmental requirements.
• Ensure professional and personalized service is consistently provided to all guests.
• Handle operational issues and escalate matters to the Front Office Manager or Management when required.

Requirements

• Minimum 2–3 years of Front Office experience in a hotel is required.
• Candidates with non-hotel backgrounds will not be considered.
• Previous experience as a Front Office Supervisor, Team Leader, or Senior Front Office Agent is preferred.
• Strong knowledge of hotel Front Office operations.
• Experience with PMS/hotel systems such as Opera or similar is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and guest-handling skills.
• Good command of spoken and written English.
• Professional appearance and excellent grooming standards.
• Ability to work under pressure and handle multiple tasks.
• Willingness to work flexible shifts, weekends, and public holidays.
• Must be available to join immediately.
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