Full job description

Key Responsibilities

• Supervise and support the Front Office team during daily operations.
• Ensure smooth and efficient check-in and check-out procedures.
• Welcome guests and provide professional and personalized service.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Monitor room status and coordinate with Housekeeping regarding room readiness.
• Ensure accurate guest information, billing, payments, and room assignments.
• Monitor daily arrivals, departures, VIP guests, group bookings, and special requests.
• Conduct shift briefings and delegate tasks to Front Office staff.
• Assist with training, coaching, and performance monitoring of Front Office employees.
• Ensure all Front Office procedures comply with hotel standards and policies.
• Coordinate closely with Housekeeping, Reservations, Maintenance, Security, and F&B.
• Monitor room availability and assist with upselling room categories and hotel services.
• Handle cash, credit card transactions, and daily financial reports when required.
• Ensure proper handling of guest complaints and follow up to ensure guest satisfaction.
• Prepare and review shift reports, handovers, and other Front Office documentation.
• Maintain accurate records and ensure confidentiality of guest information.
• Assist the Front Office Manager with administrative and operational tasks.
• Take charge of the department in the absence of the Front Office Manager when required.
• Ensure the lobby and Front Office area maintain a professional and welcoming appearance.
• Follow all hotel health, safety, security, and emergency procedures.

Requirements

• Previous experience in a Front Office / Reception role within a hotel.
• Previous supervisory or team-lead experience is preferred.
• Strong knowledge of hotel Front Office operations.
• Good communication and interpersonal skills.
• Excellent guest-service and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks.
• Strong organizational and leadership skills.
• Proficiency in English; additional languages are an advantage.
• Knowledge of hotel PMS systems is preferred.
• Flexible to work shifts, weekends, and public holidays.

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• UAE Hotel: 5 years (Required)

Work Location: In person