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Front Office Supervisor at Remington Hospitality
Greenbelt, Maryland, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Staffing, Interviewing, Hiring, Supervising, Training, Scheduling, MICROS System Operation, Transaction Management, Discrepancy Reporting, Interdepartmental Communication, Guest Check-in, Guest Check-out, Problem Solving, Teamwork

Industry

Hospitality

Description
What you will be doing * Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. * Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. * Accurately check AM and PM discrepancy reports. * Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Qualifications What we are looking for * Ability to calmly work with high demand and/or upset guests * High work ethic and self-initiative * May be required to work varying schedules to include nights, weekends, and holidays * Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
The supervisor is responsible for ensuring proper staffing levels by handling interviewing, hiring, training, and scheduling for various front office roles. This includes performing duties as needed and accurately managing the MICROS system for all daily transactions.