Front Office Supervisor

at  Rosewood Hotel Group

GENERAL INFORMATION

Country/Region
Austria
Province/City
Salzburg
Location
Rosewood Schloss Fuschl
Department
Rooms - Front Office
Job Type
Full-time Permanent

JOB DESCRIPTION

We are seeking a passionate Front Office Supervisor to join our team at Rosewood Schloss Fuschl. You will support all Front Office team members and collaborate with the Assistant Front Office Manager to manage dad-to-day operations, ensuring a seamless and exceptional guest experience.

ABOUT US

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood’s status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property’s deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood’s integrative well-being concept, with indoor and outdoor swimming pools

• Work closely with the Front Office Manager to sustain service standards and foster a welcoming and professional environment for both guests and associates.
• Possess comprehensive knowledge of all departmental policies, service procedures, and standards.
• Address guest inquiries and promptly resolve complaints to ensure guest satisfaction
• Strong communication skills in both German and English; fluency in additional languages is preferred