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Front Office Supervisor (Russian & Chinese Speaking) at Minor International

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Problem Solving, Team Coordination, Hospitality Knowledge, Proactivity, Attention to Detail, Shift Management, Relationship Building, Service Standards, Cultural Awareness, Multilingual Skills, Driving Skills, Time Management, Innovative Thinking, Customer Satisfaction

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments. Conduct daily shift briefings/meeting’s and pass on all information to team-members. Coordinate reception work during the shift in an effective manner To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences To be available to work in all shifts including night shift To carefully and safely drive the hotel buggy at all times Additional Information Relocate to remote area Company Location: Qasr Al Sarab Desert Resort by Anantara

Responsibilities

The Front Office Supervisor is responsible for anticipating guest needs and ensuring high standards of service delivery. They will oversee reception work, conduct daily briefings, and maintain guest satisfaction.