Front Office Supervisor - Season 2026 - Borgo Pignano Florence (En) at Sige Relais Chateaux

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Problem Resolution, Staff Supervision, Training, Scheduling, Customer Service, Property Management Systems, Communication Skills, Cash Handling, Billing, Record Maintenance, Hotel Standards, Team Coordination, Complaint Management, Operational Efficiency, Attention to Detail

Industry

Hospitality

Description

Company Description Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany. Job Description The Front Office Supervisor oversees daily front desk operations, supervises staff, manages guest relations and problem resolution, and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services, training and scheduling front desk agents, coordinating with other departments, handling payments and billing, maintaining records, and ensuring positive guest experiences. Reports to: Director of Rooms MAIN DUTIES AND RESPONSIBILITIES Supervise, train, and schedule front desk staff to ensure smooth operations. Handle guest inquiries, manage check-in and check-out procedures, and resolve guest complaints promptly and professionally. Ensure efficient running of the front desk, monitor room assignments, manage reservations, and oversee cash handling and billing Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests are met and hotel standards are maintained. Maintain accurate guest records, logs, and financial reports. Strive to create a positive and seamless guest experience by going the extra mile to exceed expectations. Implement and enforce hotel policies and procedures, ensuring compliance with standards. Qualifications REQUIREMENTS Minimum 2 years experience in Front Office of 5 star hotels Evidence of self-development and development of others Excellent verbal and written communication skills for interacting with guests and staff in English . Second language is a plus. A strong commitment to providing exceptional customer service. · Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite References Additional Information OUR OFFER Fixed term working contract of 7 months as from end of May 2026 according to CCNL Settore Turismo (Federalberghi) . Staff well-being initiatives and events to promote collaboration and inclusion Training activities and rewards linked to quality of service Staff canteen Uniform and uniform cleaning 5/7 working days No lodging facilities Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti

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Responsibilities

The Front Office Supervisor oversees daily front desk operations, manages guest relations, and ensures efficient check-in/check-out processes. They also supervise staff, handle payments, and maintain accurate records to ensure positive guest experiences.