Front Office Supervisor - Soho House Amsterdam at Soho House & Co.

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Hospitality Expertise, Communication Skills, Problem-Solving Skills, Attention To Detail, Organizational Skills, Multitasking, Customer Service, Team Support, Conflict Resolution, Reservation Systems, Training And Development, Member Care, Operational Coordination, CRM Systems, Polished Front Desk Environment

Industry

Hospitality

Description

About us ... Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests. The role ... We are seeking an experienced and charismatic Front Office Supervisor to lead our reception team and ensure every member and guest is welcomed with the distinctive Soho House warmth. In this role, you will oversee daily front office operations, support the reception team, and act as a key point of contact for both members and internal departments. You’ll bring strong hospitality expertise, exceptional communication skills, and the confidence to handle a fast-paced, high-volume environment with ease. As a Front Office Supervisor, you will play a central role in delivering a seamless, personalised, and memorable experience for every member. With your natural hospitality charm and leadership mindset, we’ll give you the platform to connect, inspire, grow, and make an impact. Main duties Supervise and support the Front Office team to ensure smooth and efficient daily operation Lead by example in delivering exceptional service and member care Handle escalated inquiries, complaints, and operational challenges with confidence and professionalism Coordinate with Housekeeping, Events, Membership, and other departments to deliver seamless communication and service Oversee reservation systems, check-ins/outs, and ensure accurate member information and billing Assist with onboarding, training, and developing new reception team members Maintain a polished front desk environment that reflects Soho House standard What we are looking for Experience in a Front Office or supervisory hospitality role Strong leadership skills with the ability to motivate, guide, and support a team Confident multitasker, comfortable managing high-volume phone lines and guest flow Proficient with booking and CRM systems; experience with such as Opera is a plus Excellent problem-solving skills and ability to resolve conflicts with ease Exceptional attention to detail, communication, and organisational skills Strong command of English (additional languages are a plus) Flexible schedule, including the ability to work late nights, weekends, and holidays Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Salary above Horeca CAO Travel allowance > 7.5km In house experience after completion of first contract Soho Friends Membership with discounts on F&B, rooms and Cowshed Partnership discounts (Go-Vital, One Fit, Swapfiets and many more) Team Events Introduce a star and you could be eligible to receive a €300 (gross) bonus

Responsibilities

Supervise and support the Front Office team to ensure smooth and efficient daily operations while delivering exceptional service. Handle escalated inquiries and coordinate with various departments to maintain seamless communication and service.