Front Office Supervisor at Spire Hospitality

Goleta, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

25.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Team Training, Multitasking, Conflict Resolution, Financial Reporting, Analytical Skills, Microsoft Office Suite, Hotel PMS Systems, OnQ

Industry

Hospitality

Description

Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We’re a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits: We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more! COMPENSATION: $23 - $25 per our depending on experience Essential Job Functions: • Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy • Respond promptly and effectively to guest questions and requests • Fosters strong working relationships within Guest Services and with other departments by communicating effectively • Optimize the guest check-in and check-out process to ensure seamless and accurate experiences • Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training • Excel at multitasking in a dynamic environment • Resolve guest concerns with attentive service recovery Physical Demands: • Ability to lift, carry, push or pull 10 lbs • Stand, walk and work at times in confined spaces throughout the shift in full sight of guests Qualifications: Education: • High School Diploma • Any relevant certifications or accreditations Experience: • 2-years' combined experience in guest services and supervisory experience in hotels or related professional areas preferred • Basic mathematical skills to operate and prepare calculations for financial reporting • Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel • Previous experience with hotel PMS systems a plus. OnQ *Spire Hospitality participates in E-Verify* Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Responsibilities

Oversee front office operations to ensure seamless guest check-in and check-out experiences while promoting exceptional customer service. Train new team members and resolve guest concerns through attentive service recovery.