The Metropole Hotel is seeking to recruit a Front Office Supervisor to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you

MAIN DUTIES AND RESPONSIBILITIES:

Senior Supervisor with responsibilities of:

• Guest Relations Co Ordination
• Focus on Family Concierge service and ensuring the consistency of standards
• Analysing arrivals- identifying VIPs, recognising regulars and ensuring profiles are most upto date (extremely important as we start the process of updating Guestline)
• Supporting the FOM as they engage in strategic planning for room packages
• Training
• Supporting FOM to ensure that all FO team members are trained in PPP customer service
• Reviewing and updating SOPs where needed with FOM
• Overseeing the completion and communication of training plans, first day agendas etc.
• Revenue
• Driving upselling and rooms revenue
• Inclusion and action on rate variance reports to recognise gaps and assist in the resolution
• Assist in the monitoring and settling of PM accounts outstanding

OTHER DUTIES & RESPONSIBILITIES:

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP’s
• Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
• Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
• Be thoroughly familiar with all company selling procedures and promotions
• Correctly post all pay-in vouchers from all departments
• Record all cash received
• Ensure the security of all property and cash
• Receive and record guests’ valuables for safety deposits and issue receipts
• Be aware of hotel room availability at all times
• Check and ensure the correctness of float
• Wear uniform provided by the company
• Maintain the highest level of personal and work cleanliness and hygiene
• Adhere to the company’s Code of Conduct
• Ensure work areas are kept clean, safe and tidy at all times
• Control the security of company’s stock and property
• Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
• Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
• Carry out any reasonable request made by Management and hotel guests to the best of their ability
• Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
• Carry out the function of Reservations Coordinator if required
• Comply with any reasonable request by the Front Office Manager or Management
• Make themselves available for training and communication meetings for which advance notice will normally be given