Front Office Supervisor

at  The Sutton Place Hotels

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Luxurious hotel living with classic European style, The Sutton Place Hotel’s luxury hospitality experience is coming to Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.
Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. An outdoor hot tub, fully equipped fitness centre, on-site Chop Steakhouse & Bar, outdoor fire pits along with underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.
The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory positions:
Front Office Supervisor
Key Responsibilities

The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

• Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
• Working Supervisor Role- will be required to work along side the Guest Services/ Front desk team
• Leads by example in service excellence and inventory controls.
• Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
• Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
• Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
• Motivating, supporting and encouraging team members to provide exceptional services to our guests
• Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
• Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
• Key member of the emergency response team.

QUALIFICATIONS:

This is an excellent opportunity for an energetic, energetic, self-motivated, team-oriented individual, with a minimum of two (4) years Hospitality Supervisory experience with a focus on rooms in a similar property environment.

• Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors
• Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
• Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
• Degree/Diploma in Hospitality Management or comparable experience is an asset
• Working knowledge of MS Word, Excel, OPERA or similar Property Management System.
• Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

*ABSOLUTELY NO PHONE CALLS PLEASE*

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

• Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
• Working Supervisor Role- will be required to work along side the Guest Services/ Front desk team
• Leads by example in service excellence and inventory controls.
• Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
• Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
• Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
• Motivating, supporting and encouraging team members to provide exceptional services to our guests
• Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
• Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
• Key member of the emergency response team