As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

We are seeking a Front Office Support Manager to lead the management, maintenance and delivery of services related to the front office applications for a major programme in the public transport sector. This role provides leadership across a multi‑disciplinary team responsible for L2 and L3 support, incident escalation, system improvements, and performance reporting throughout the contract's lifespan.

The position requires strong technical oversight, operational governance, and high‑level coordination with the client and internal stakeholders to ensure system stability, service excellence, and continuous improvement.

Key duties include:

• Provide overall leadership for the field equipment support function, ensuring effective delivery of L2 and L3 support services for all front office applications
• Oversee operational performance and availability of front office ticketing devices and systems (validators, gates, retail devices), ensuring reliability in live transport operations
• Act as the senior escalation point for front office-related incidents, major incidents and complex technical issues, coordinating resolution across system teams and engineering groups
• Lead high‑level engagement with the client on front office operational performance, incident trends, service improvements, and contract governance
• Ensure strong oversight of daily operational activities, including incident management, ticket prioritisation, queue management, RCA production and monitoring of performance metrics
• Provide guidance and strategic direction to team leaders, systems engineers, administrators and analysts, ensuring robust processes, clear standards, and effective service delivery
• Drive continuous improvement initiatives, system optimisation, and the implementation of enhancements across the Front Office environment
• Maintain alignment with adjacent service functions (service desk, maintenance teams, engineering, and performance assurance) to ensure fully integrated service delivery
• Work closely with Field Service Managers and engineering teams to ensure effective maintenance, fault resolution and performance of front office equipment
• Coordinate resource planning, capacity management and forecasting with the team leader to ensure readiness and operational efficiency
• Provide regular reporting to senior management, including performance dashboards, trends analysis, risks, and opportunities for improvement