Front Office Team Lead at ORTHOCINCY

Edgewood, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Communication, Compliance Knowledge, Payroll Management, Financial Practices, Scheduling, Medical Records Management, Credentialing, Attention to Detail, Problem Solving, Organizational Skills, Team Leadership, Customer Service, Time Management, Decision Making, Computer Proficiency

Industry

Medical Practices

Description

Description Primary Functions: Supervises front office personnel in the areas of patient access reception, revenue cycle liaison, credentialing, insurance verification, compliance and scheduling of surgical procedures in accordance with facility policies, procedures, philosophy, and objectives. Ensures that all team members adhere to established protocols and provide support where needed to achieve operational excellence and improved patient outcomes. Responsible for payroll monitoring and reporting. Coordinates activities with other departments and participates in obtaining and maintaining qualified personnel. Responsible for environmental control of area. Promotes a favorable image of the facility to physicians, patients, insurance companies, and the general public. May delegate duties as he or she deems necessary. Duties and Responsibilities: 1. Philosophy a) Supports the facility’s ideology, mission, goals, and objectives b) Performs in accordance with the facility’s policies and procedures c) Follows the facility’s standards for ethical business conduct d) Conducts self in a professional manner, and as a positive role model and team member e) Recognizes patients’ rights and responsibilities and supports them in performance of job duties f) Participates in facility committees, meetings, in-services, inventory and activities 2. Communication a) Communicates effectively and professionally with patients, visitors, physicians, and coworkers b) Interacts with others in a positive, respectful, and considerate manner c) Maintains professional relationships with physicians, coworkers and leadership 3. Supervisory duties a) Direct supervision of front office personnel, including orientation, performance appraisal, and maintenance of front office personnel records b) Ensures that front office duties are carried out according to facility policies and procedures c) Ensures that front office duties are carried out efficiently and accurately d) Works closely with Clinical Director to ensure the efficient, timely flow of overall operation e) Works closely with billing company to ensure the efficient computer entry of all necessary demographic information, insurance, operative notes, invoices to allow timely coding and billing f) Recommends revisions in front office policies and procedures to maintain compliance with federal and state rules and regulations 4. Compliance program a) Contributes to the progress and development of the organization’s adopted compliance program b) Performs according to established compliance policies and procedures c) Remains current on all federal and state guidelines regarding front office practices (e.g., fraud, abuse, and anti-kickback statutes) 5. Performance-improvement program a) Contributes to the progress and development of the organization's adopted performance-improvement program b) Performs according to established performance-improvement policies and procedures 6. Safety/Risk-management program a) Adheres to safety policies and procedures in performing job duties and responsibilities b) Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to safety officer or another designated person 7. Professional competence a) Participates in continuing education and other learning experiences b) Shares knowledge gained in continuing education with staff c) Seeks new learning experiences by accepting challenging opportunities and responsibilities d) Welcomes suggestions and recommendations 8. Payroll a) Organizes and maintains payroll and employee benefit records to maintain compliance with federal and state rules and regulations b) Reviews timecards and payroll verification forms for accuracy and compliance with facility policies c) Maintains records regarding vacation, sick leave, etc. 9. Financial practices a) Uses facility resources appropriately and avoids wasteful practices b) Reports wasteful practices c) Analyzes work area and makes recommendations for potential cost-effective improvements d) Ensures that financial transactions follow facility policy and procedures e) Works with Clinical Director to develop and maintain case cost analyses f) Reviews pre-qualification of procedures by third-party payers g) Serves as a positive liaison with insurance companies h) Oversees timely and accurate delivery of billing information to billing company 11. Scheduling a) Oversees scheduling tasks to maintain efficient patient flow b) Works closely with Clinical Director to ensure appropriate time allowances and special-equipment requests are communicated in a timely manner c) Assists in monitoring physician block time and makes recommendations for effective utilization to Clinical Director d) Oversees Scheduling Manager for compliance with facility policies and procedures e) Serves as a positive liaison with physicians and their office personnel 12. Medical records a) Oversees medical record maintenance to ensure timely dispensation of completed charts b) Monitors medical record charts for accuracy, completeness, and compliance with federal and state rules and regulations c) Maintains security and confidentiality of medical records 13. Credentialing a) Works with medical practice credentialing entity to monitor timeliness of reapplications b) Ensures computer scheduling module contains current licensure, malpractice insurance, and delineation of privilege information Responsibility for Assets: 1. Responsible for monitoring office supplies and equipment 2. Responsible for petty cash 3. Responsible for work queues maintained in EMR 5. Responsible for medical records 6. Responsible for credentialing software 7. Responsible for payroll records Requirements Qualifications: 1. Cooperative work attitude toward coworkers, management, patients, visitors, and physicians 2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public 3. Ability to make decisions and solve problems Requirements: Required 1. High school diploma or GED certificate 2. Two years of medical facility or medical business office experience Preferred 1. Supervisory experience 2. ASC experience 3. Strong knowledge of computers (e.g., word processing, spreadsheets, automated computer billing systems) 4. Strong managed-care expertise with Medicare, Medicaid, and/or third-party payers 5. Basic knowledge of medical terminology 6. Basic knowledge of anatomy Job Quality Requirements: 1. Accuracy 2. Attention to detail 3. Timeliness 4. Organization 5. Little supervision needed to accomplish tasks Dependability: 1. Attendance 2. Punctuality 3. Ability to follow instructions 4. Ability to meet deadlines Physical/Mental Requirements: 1. Ability to sit/stand for long periods; ability to walk 2. Visual and auditory acuity for frequent use of computer and telephone, and occasional use of other office equipment Working Conditions (Environmental): 1. Well lit and ventilated, with non-hazardous and hazardous equipment 2. Category III: exposure to bloodborne pathogens and may encounter chemical hazards

Responsibilities

The Front Office Team Lead supervises front office personnel and ensures adherence to facility policies while promoting operational excellence. Responsibilities include payroll monitoring, scheduling, compliance, and maintaining a favorable image of the facility.