Front Office Team Leader at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Numerical Skills, Analytical Skills, Problem-Solving, Team Leadership, Sales Skills, Hotel Management, Financial Software, Opera PMs, Attention to Detail, Flexibility, Independence, Training Opportunities, Guest Relations, Proactive Approach

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description As our next Front Office Team Leader, you… Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Provide guidance and support to the team, supervising hotel operations Help team members performing their tasks and look for improvement/training opportunities Develop sales skills to assist your team in delivering world-class results Help the hotel meet its targets Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention. Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day. Ability to work independently and efficiently, sometimes during overnight hours Qualifications Previous experience as a receptionist or in a similar role, preferably within the hospitality industry. Strong numerical and analytical skills with a keen eye for detail. Previous experience with Opera PMs or similar, preferred but not essential Proficiency in using financial software and hotel management systems. Excellent customer service and communication skills. Ability to work independently and efficiently with little supervision. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Fluency in English, both written and verbal. Basic computer skills and familiarity with standard office software. Problem-solving abilities and a proactive approach to addressing issues or complicated guests. Additional Information Why Join Us? Innovative Environment: Be part of a forward-thinking organization where your ideas matter. Opportunity to grow in the company Career Growth: We invest in our people and offer opportunities for professional development. Supportive Team: Work with a group of dedicated and passionate professionals. Competitive Compensation: We offer a comprehensive salary and benefits package. Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability) Discount for you and your friends & family in all Accor Hotel worldwide

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Responsibilities

As the Front Office Team Leader, you will welcome guests and ensure their well-being while supervising hotel operations. You will also provide guidance to team members and help the hotel meet its targets.