Front Office Team Leader at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Cash Handling, System Operation, Problem Solving, Communication, Front Office Operations, Check-in/Check-out, Night Audit, Occupancy Monitoring, Team Management

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description As Front Office Team Leader, you’ll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service. Your day-to-day will include: Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests Managing smooth and efficient check-ins and check-outs Ensuring accurate guest data is recorded in the system Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements Handling walk-in and phone reservations when the reservations team is unavailable Responding promptly and professionally to guest requests, inquiries, and complaints Coordinating with other departments to resolve issues quickly and effectively Issuing and controlling guest room key cards to maintain security Managing guest messages and information flow Supporting the other departments when required Reviewing paymaster accounts and reporting feedback to the Front Office Manager Reviewing logbooks, following up on pending items, and identifying daily priorities Monitoring hotel occupancy, groups, functions, and VIP movements Ensuring daily reception reports and documents are completed and filed accurately Qualifications Previous experience in Front Office operations within a luxury or upscale hotel Leadership skills with a hands-on, team-first mindset Strong communication skills and a genuine passion for guest service Confidence handling cash, systems, and operational processes Calm, solution-focused approach to guest concerns Flexibility to support different shifts and operational needs Additional Information The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Team Leader ensures smooth daily reception operations by preparing for arrivals, managing check-ins/check-outs, overseeing cashiering, and handling guest requests and complaints. This role involves leading the team to deliver warm, professional, and memorable service while coordinating issue resolution across departments.