Front Office Team Leader (Full Time) - InterContinental Brisbane at IHG Career

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Guest Service, Team Leadership, Problem Handling, Guest Satisfaction, Shift Briefings, Operations Supervision, Cash Handling, Credit Policies, Security Procedures, Duty Manager Skills, English Fluency, Local Area Knowledge, Grooming Standards

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike. We are looking for a Front Office Team Leader to join our team! Your day to day Every day is different, but you’ll mostly be: Responsible for the operational efficiency of all front office areas during your shift, ensuring that each guest's journey is memorable. Working closely with the Front Office & Duty Managers to lead and motivate your team to deliver exceptional service, focusing on brand standards, guest satisfaction and effective problem handling. Welcoming guests upon arrival and engaging with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints and building lasting relationships that enhance guest satisfaction. Conducting shift briefings to ensure hotel activities and operational requirements are clearly communicated. Supervising front office operations including maintenance of guest information, compilation of occupancy statistics, supervision of group bookings and assistance with escalated complaints. Overseeing cash handling and banking procedures, dealing with irregular payments, instructing staff in credit policies and security procedures and preparing reports. Stepping into Duty Manager shifts when required. What we need from you At least one year of supervisory or GSA experience Bachelor degree/diploma in hospitality/hotel management (or currently studying) preferred Fluency in English and local language is mandatory, with additional languages preferred. A solid knowledge of the local area to provide valuable recommendations to our guests is essential. Impeccable grooming standards and good personal hygiene Full working rights in Australia without restrictions What we offer You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: Free meals on shift Complimentary dry cleaning of duty attire Paid birthday leave - hip hip hooray! Proactive paid wellness and mental health days Some of the best colleague discounts across our IHG hotels for accommodation A massive colleague discounts platform for all your favourite brands and retailers Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. What you can expect from us Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Team Leader is responsible for the operational efficiency of all front office areas during their shift, ensuring memorable guest journeys by leading and motivating the team to deliver exceptional service. This includes welcoming guests, handling feedback, conducting briefings, supervising operations like cash handling, and stepping into Duty Manager roles when necessary.