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Front Office Team Leader - Holiday Inn Express Chennai OMR Thoraipakkam at IHG Career

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Leadership, Team Handling, Problem-solving, Guest Handling, Organizational Skills, Multitasking, PMS Knowledge, Customer Focus

Industry

Hospitality

Description

KEY RESPONSIBILITIES GUEST SERVICE OPERATIONS * Welcome guests in a professional and friendly manner. * Ensure smooth and efficient check-in and check-out procedures. * Handle guest queries, requests, and complaints promptly. * Ensure high levels of guest satisfaction and service recovery. * Assist in handling VIP guests and special requests. * Maintain accurate guest records and reservations. TEAM SUPERVISION * Supervise Front Office associates during shifts. * Conduct shift briefings and communicate important operational updates. * Support team members in daily operational activities. * Ensure grooming standards and discipline are maintained. * Train and coach new associates on hotel SOPs and brand standards. OPERATIONAL RESPONSIBILITIES * Monitor room availability, reservations, and room allocations. * Coordinate with Housekeeping and other departments for room readiness. * Ensure lobby and front desk areas remain clean and organized. * Handle cash transactions, billing, and shift closing procedures accurately. * Prepare daily shift handover reports. REVENUE & UPSELLING * Promote hotel facilities and services to guests. * Encourage upselling opportunities to maximize hotel revenue. * Support the achievement of departmental revenue targets. SAFETY & COMPLIANCE * Follow hotel policies, procedures, and brand standards. * Ensure compliance with safety and security procedures. * Report any maintenance, security, or operational issues immediately. * Handle emergency situations according to hotel guidelines. REQUIRED SKILLS & COMPETENCIES * Strong communication and interpersonal skills * Leadership and team handling ability * Problem-solving and guest handling skills * Good organizational and multitasking abilities * Knowledge of Front Office systems/PMS * Customer-focused attitude QUALIFICATIONS * Diploma/Degree in Hotel Management preferred. * Minimum 2–3 years of Front Office experience. * Prior supervisory experience preferred.

Responsibilities

Supervise front office operations and associates to ensure smooth check-in and check-out procedures. Maintain high guest satisfaction levels while managing room allocations and departmental revenue targets.